Terms of Service

Service

Humansys, S.C., San Francisco 238, Altos, Col. Del Valle, Benito Juárez, C.P. 03100, Mexico City, Mexico (“Humansys”) provides Heka, a messaging assistant for schools and businesses over WhatsApp. These terms bind Humansys and the Customer that contracts the service. Humansys is not a party to the relationship between a Customer and its contacts.

Customer responsibilities

The Customer must comply with the WhatsApp Business Terms of Service and Meta policies, keep its own payment method with Meta, message only contacts who have consented, and not send prohibited or unsolicited content.

Role of AI

Heka uses AI as an assistant within a business service, with human supervision available to the Customer at all times.

Data

Personal data is handled as described in the Privacy Policy; the Customer is the controller and Humansys the processor.

Availability and liability

The service is provided without guarantee of specific results. To the extent permitted by law, Humansys’s liability is limited to the fees the Customer paid in the 12 months before the claim, except in cases of willful misconduct or fraud, where liability cannot be limited.

Termination

Either party may terminate as agreed in the service contract. On termination, Customer data is deleted or returned as described in Data deletion.

Governing law

Mexican law and the courts of Mexico City.

Last updated: October 8, 2026.